Return & Refund Policy

Last Updated: August 19, 2026

At Golden Violet, we want you to be happy with your purchase. Because many of our products are created, printed, produced, or fulfilled specifically after an order is placed, our return policy varies depending on the type of product purchased.

Please review this policy before completing your purchase.

Made-to-Order, Print-on-Demand & Customized Products

Many Golden Violet products are made-to-order or print-on-demand, meaning production begins specifically for your order after your purchase is placed.

Because these products are produced specifically for each order, made-to-order, print-on-demand, personalized, and customized products are final sale and are not eligible for returns, exchanges, or refunds due to:

• Change of mind

• Buyer’s remorse

• Ordering the wrong size or color

• No longer wanting or needing the product

• Preference regarding fit, style, or appearance when the product matches the listing

• Shipping taking longer than the customer anticipated while the order is still within the disclosed processing and estimated delivery timeframe

Please carefully review product descriptions, measurements, sizing information, colors, estimated processing times, and shipping information before placing your order.

This policy does not apply when an item arrives damaged, defective, materially different from what was ordered, or when otherwise required by applicable law.

Eligible Returns

Products that are not designated as made-to-order, print-on-demand, customized, personalized, or final sale may be eligible for return.

Return requests for eligible products must be submitted within 14 days of confirmed delivery.

To qualify:

• The item must be unused and unworn.

• Clothing must not have been washed, stained, altered, or damaged after delivery.

• The product must be returned in its original condition.

• Original packaging should be included when applicable.

• Proof of purchase or an order number may be required.

Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise required by law.

Original shipping charges are non-refundable unless the return is due to an error by Golden Violet or one of our fulfillment partners.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact Golden Violet as soon as possible after delivery.

Please provide:

• Your name

• Order number

• A description of the problem

• Clear photographs of the product

• Photographs showing the damage, defect, or incorrect item

Once the issue has been verified, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, or refund.

Customers will not be responsible for return shipping when a return is required because Golden Violet or one of our fulfillment partners sent an incorrect, damaged, or defective product.

How to Request a Return or Refund

Do not mail a product back without contacting Golden Violet first.

Because we work with multiple production and fulfillment partners, the appropriate return location may be different from the address shown on your package.

To request assistance:

1. Contact Golden Violet with your name and order number.

2. Identify the product involved.

3. Explain the reason for your request.

4. Include photographs when reporting damage, defects, or an incorrect product.

5. Wait for return or resolution instructions from Golden Violet.

Unauthorized returns may not be accepted or eligible for reimbursement.

Exchanges

We do not guarantee direct exchanges for made-to-order or print-on-demand products.

If you ordered an incorrect size, color, or variation, please contact us. While we cannot guarantee an exchange, we will review the situation and let you know what options may be available.

Please carefully review sizing charts and product information before ordering apparel.

Order Cancellations

Because some products enter production shortly after an order is placed, cancellations are not guaranteed.

If you need to cancel an order, contact us as soon as possible.

If production or fulfillment has not started, we may be able to cancel the order. Once an order has entered production, been processed by a supplier, or shipped, it may no longer be eligible for cancellation.

Shipping Delays

Processing and delivery dates displayed by Golden Violet are estimates unless specifically stated otherwise.

Orders are not automatically eligible for refund solely because delivery takes longer than anticipated when the order is still within the processing and estimated shipping timeframe disclosed for that product.

Delays caused by shipping carriers, severe weather, holidays, customs, supply chain disruptions, or other circumstances outside Golden Violet's reasonable control may occur.

If your package is significantly delayed beyond the estimated delivery window, please contact us so we can investigate.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. Address changes cannot be guaranteed after an order has entered processing or fulfillment.

Golden Violet is not responsible for packages delivered to an incorrect address provided by the customer. If an order is returned or must be reshipped because of an incorrect address, additional shipping charges may apply.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first:

• Check your mailbox and surrounding delivery areas.

• Check with other household members.

• Check with neighbors when appropriate.

• Contact the shipping carrier regarding the delivery.

If the package still cannot be located, contact Golden Violet and we will assist you in reviewing the available tracking information.

Packages confirmed as lost in transit will be reviewed for an appropriate resolution, which may include replacement or refund.

Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After Golden Violet issues a refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

Golden Violet does not control financial institution processing times.

Final Sale Items

The following are considered final sale unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Made-to-order products

• Print-on-demand products

• Personalized products

• Customized products

• Gift cards

• Products specifically marked Final Sale

Questions?

If you are unsure whether a product is eligible for return, please contact us before sending anything back.

We would much rather review the situation with you first and help determine the appropriate solution.

Golden Violet
Texas, United States